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Frequently Asked Questions

I don’t have an order form. How do I get one?

I do not have the log in info for my child’s school. Where can I get one?

I did not place my order on time, can I still order pictures of my child?

What is your mailing address?

I want two different poses of my child, but not two class photos, how do I order that?

I do not want a class photo, can I order only my child’s photo?

I don’t see a pose number next to my child’s photo?

Can I mix poses in one package?

I do not see a sheet layout that works for me? What can I do?

I have signed up for the gallery viewing but nothing happened.

Q: I don’t have an order form. How do I get one?

You can check with your school, download from the link on your school’s gallery page or contact us and we’ll be happy to mail/e-mail a current form to you.

Q: I do not have the login info for my child’s school. Where can I get one?

Your school will provide you with an order form that includes your login info. If they are out, feel free to contact us directly, we’ll be happy to send one to you. If your school is using online viewing and purchasing, go to sign up page for your school on our website and fill out online sign up form.

Q: I did not place my order on time, can I still order pictures of my child?

Yes, you can get your child’s photos anytime. Call or e-mail us for a current late order form. Late orders will be shipped to your home address for $6.95.

Q: What is your mailing address?

You can mail your orders to us at:

Photocentrique, 1908 11th Street, Suite #1, Santa Monica, CA 90404

Q: I want two different poses of my child, but not two class photos, how do I order that?  

Choose one of our packages from A to F with a pose you like best. They all include a class photo. For the second pose, choose any of our individual photo sheets found at the bottom of your order form. They do not include a class photo.

Q: I do not want a class photo, can I order only my child’s photo?

Of course! Just choose any “individual photo sheet” package at the bottom of your order form.

Q: I don’t see a pose number next to my child’s photo?

Click on the image of your child in our school gallery. The pose number is located in the lower left corner of your screen, just below the 9 image proof sheet on the left.

Q: Can I mix poses in one package?

School photographs are printed on sheets with different photo layouts, and it is not possible to mix poses within one preset package.

The best thing to do is order “individual photo sheets” with different poses.

Q: I do not see a sheet layout that works for me? What can I do?

Feel free to contact us, if our lab offers a layout that you are looking for, we’ll be happy to accommodate you.

Q: I have signed up for the gallery viewing but nothing happened.

If you do not receive any email after you  have signed up, please, check your spam filter settings, your spam folder, etc, to look for a sign up message from Photocentrique. Be aware that we will send you next email from Photocentrique with Your Gallery is Ready for Viewing subject only when the photos are posted and gallery is ready.